Service Call Policy
We perform service calls in the Twin Cities Metro area within a 20 mile radius. Any calls outside of 20 miles are subject to a minimum $20 mileage up charge.
Service call fees are to be paid at the completion of the service call, unless a prearranged credit agreement is in place.
We accept all major credit cards, personal checks, money orders, and cash.
All work performed in the field is covered under the same 30 day warranty as is shop repair work. Parts are warrantied separately as per the manufacturer.
Please call us at 612-655-7275 7 days a week to arrange your service call appointment. We can usually get you on the calendar within a day or two. Same day service is also sometimes available.
Returns are permitted for the following reasons:
- Incorrect part sent from manufacturer
- Damage upon delivery
- Failure within warranty period
Returns for reasons other than the above listed are subject to a 25%-35% restocking fee, depending on the manufacturer. Shipping is not refundable other than for the above listed reasons. If the part or product is requested using incorrect nomenclature, the purchaser who placed the order will have to pay return shipping, plus the restocking fee.
Electronic components are NON RETURNABLE unless they are in their original, unopened packaging and show no signs of being installed.
All parts and labor for repairs in the field, through the mail, or at the shop are covered against defect for a period of 30 days from the time of the service call or pick up. Component failure as a part of a repair is also covered by this 30 day warranty period.
Any attempt by the end user to repair/replace failed components, or by hiring another person or company to repair/replace failed components shall void any warranty, and RAW Music Endeavors, LLC will be absolved of any and all liability pertaining to the failure.
Failures due to lightning strikes, floods, fires, or human intervention are not supported under our warranty system. Damage to repaired goods through shipping must be resolved through the shipping company and are not covered under warranty. All mail order repairs will be shipped with adequate replacement insurance.
Deposits and Layaway Policy
Any deposit toward parts, labor, or equipment for purchase is non-refundable. Once a repair, custom build, or purchase is requested and a deposit paid toward any of the above listed is given, the client is required to pay balance due prior to receiving the deliverable. Failure to do so will forfeit the deposit. If the client changes their mind or cannot pay balance due, any monies given in the form of a deposit will be ineligible for a refund. Unless a commitment date to deliver is established and understood by both parties at the time of the deposit being paid, the deliverable will be completed in order of sequence of the pre-existing workload. Orders are completed in the order that they have been received unless additional payment is given to expedite the order. If a client is informed that their requested goods or services are completed and ready for pickup and payment, the client has 30 days to complete the transaction in order to avoid forfeiture of any equipment that remains unpaid and in the possession of Minnesota Organ Service/RAW Music Endeavors LLC. These terms are non-negotiable.